Browsing & Ordering

Choose a category from the menu at the top, then you will then be presented with a scroll down menu of sub categories. Select the heading from one of these sub categories to browse more items available.

You can then either add an item straight to your shopping basket or click the item to view further details. By viewing further details it will show the options of fonts if you want the item personalised.

To add an item to your basket just click the ADD TO CART button. This will also take you to your "Shopping Basket" which lists the items that you have chosen to buy. To increase or decrease the quantity, simply change the value in the box and click 'update'.

To personalise the item you just click PERSONALISE AND ADD TO CART. This will take you to s small screen where you can choose the engraving fonts and you can put the engraving text inside a box. When you have finished, then you click the button ADD TO CART.

To buy more items, click the "continue shopping" link  and choose other categories from the left hand menu. When you are ready to complete your purchase you should then click on the checkout button.

Ensure that you select the correct postage destination.

Ordering Personalised Items

We have tried to make ordering your personalised item as easy as possible. We have also added functionality which enables you to check and change your details.

Ordering a Single Item

When you have decided which item you want, enter the personalised details on the product page, following the help provided. Then click the Add to Basket button. This will take you through to the Basket Page. In the Basket page against the product you have ordered you will see the item you have added and against it you will see the details you have entered.

You can if you so wish click on the Edit Details link in the Personalised Details box. Here you can edit the details if you need to, then click the Update Button.

If you are happy with the details etc. then proceed with the purchase.

Ordering Multiple Items

You may wish to order multiple items. The procedure is the same as above if the products are all different.

But if you require multiple products of the same type, you only change the quantity in the box provided before you proceed to Checkout .

When finished proceed with the purchase.

If you want to personalise your items but are not sure of the text at this point, place the order an immediately send us an e-mail to info@silver-treats.co.uk quoting your Order No.

If you have problems with ordering your Personalised Product, you can email info@silver-treats.co.uk or call us on 01932 228 879, we are always here to help.

The Sales Team @ Silver-Treats.

Postage Rates

All items are sent by the quickest Delivery Service dependent upon size of parcel.

Parcels are sent using Royal Mail RM48 or Courier, so your order should arrive within 1-3 working days, subject to the carrier used, as we cannot be accountable for Postal or Courier Services.

Payment and Pricing

Payment

Orders will only be dispatched once payment is received. We currently use SagePay as our payment partner to handle our secure credit & debit transactions from this web site.

Please ensure you fill in your name and address as they appear on your card statements to avoid any rejected transactions. 

Pricing
All prices include VAT (where applicable) at the current rates.

Any Problems

If you encounter any problems with the site when trying to process an order please contact us immediately on 01691 624170and we will try to help you.

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